Novare Telecom
Agent & Supervisor sign-in
Your extension
Password
Sign in
Your own sign-in, not the admin password. If you do not have one, ask your supervisor to set it.
My Day
Refresh
Sign out
My shifts
My time off
My recent quality scores
My adherence
Calls waiting right now
Monitor a call
Call
Mode
Listen - you hear them, nobody hears you
Whisper - coach your agent, the customer cannot hear you
Barge - join the call, everyone hears everyone
Your own call ID (needed for whisper and barge)
Start
My team